 Got
Questions?
- What
is an Advance Directive?
- If I
have a question about my hospital bill, who should I contact?
- I have diabetes.
Where can I find more information about my disease?
- Where can I find
out about child birth classes?
- What are your
visiting hours?
- What is JCAHO
accreditation?
- How do I choose a doctor?
- Do you have
physical rehabilitation
services?
- Do you have a skilled nursing
unit?
- If my child becomes ill late at
night with a high fever, will a doctor be available?
- How
can I get a copy of my Medical Records?
An Advance Directive is a
term used to describe the combination of a living will and a health care
power of attorney. It relates what your wishes are regarding the type of
treatment you should or should not receive if you become terminally ill,
or incapable of making medical decisions on your own. An Advance Directive
gives you the opportunity to name someone to make health care
decisions for you if you are unable to do so.
As a patient at Valley View
Regional Hospital, you will be offered the opportunity to have someone
explain this document to you. Once an Advance Directive is completed, it
is important that copies be placed with your hospital record and at your
private physician's office. Also, it is a good idea to provide a copy to
your family and friends.
Valley View Regional
Hospital's Business Office makes every effort to provide you with a
prompt and concise statement. If you have a question about your account,
please call the representative that has been assigned to you.
If your last name begins
with A to E, please call 580/421-6042; with F through L,
call 580/421-1446;with M through R, call 580/421-1452;
with S through Z, call 580/421-1453.
If you would like your
statement itemized, please make a request to your account representative.
Valley View's Medical
Library includes a broad spectrum of text books and
publications, as well as an extensive collection of journals in the health
sciences for use by the public, physicians, and hospital employees.
Assisted searches for information are provided.
VVRH also provides a number of Support
Groups that assist patients throughout their healing
process.
Valley View's Childbirth Class is a
comprehensive four-night program that prepares expectant parents in their
28th week of pregnancy (or beyond), for the actual experience of birth.
Some of the topics discussed include the stages of labor, relaxation and
breathing techniques, medications used during delivery, C-section
deliveries and the type of equipment used during birth.
For more information, click on Obstetrics.
At Valley View Regional Hospital we strive
to keep visiting policies as reasonable as possible to allow ample time for
visiting with friends and family, while maintaining the highest quality of
care for our patients.
The visiting hours in general nursing units
are from 9:00 a.m. to 9:00 p.m. and are strictly observed. (In specialized units, such as the
Intensive Care Unit, visiting times are different. Click
here for information specific to this unit.) Entrance doors in the
main lobby are locked at 9:30 p.m. and remain locked until 5:00 a.m. After
visiting hours, entrance into the hospital will only be accessible through
the Emergency Room. Entry will be solely permitted to hospital personnel,
law enforcement officers in uniform, and patients' family members who are
given permission by physicians or hospital administration.
Children over two years of age may visit in
general nursing units as long as they are accompanied by a responsible
adult at all times.
JCAHO stands for Joint Commission on
Accreditation of Healthcare Organizations, a nationally recognized
accrediting body that promotes health and safety standards. On-site
surveys are conducted at Valley View Regional Hospital every three years
by a team of health care professionals. Their charge is to review and
inspect specific hospital functions, procedures and other patient care
related areas for fulfillment of criteria necessary to meet or exceed
JCAHO standards.
JCAHO is a voluntary accreditation process.
Valley View strives for excellence in order to provide the best health
care possible to the families we serve.
If you do not feel our facilities or
standard of care meet your expectations, please let us know. Your comment
will provide us with an opportunity to resolve the matter, or identify a
potential problem that will ultimately bring us closer to providing you
with the care you deserve.
To make a comment or inquiry, please phone
the Quality Management and Corporate Compliance Office at 580/421-6074. If
your call is not answered immediately, please leave your name, phone
number and a brief message. We thank you for the opportunity to serve you.
How do I choose a doctor? The
best time to choose a doctor is when you're feeling well and can carefully
evaluate the doctor that will best suit your needs. Having
a main or primary healthcare provider is one of the best ways to ensure
your good health. He or she can help make medical decisions that suit your
values and daily habits and can also keep in touch with other medical
specialists and providers you may need. Make
a list of preferences and decide what you are looking for. Does it matter
if the doctor is male or female, older or younger, specialized or in
general practice? Are they board certified or board eligible? Other
important questions you might want to ask are, do their office hours fit
with your schedule? Are there any other languages spoken other than
English? What types of insurance are accepted? For
more information, click on Medical
Staff.
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Do you have physical rehabilitation services? Yes
we do. Valley View's RehabCare Unit has successfully treated patients for
over a decade. The 20-bed, 24-hour facility treats an average of 380
patients a year. RehabCare focuses
on three main areas of therapy: prevention of medical complications,
maximizing functional abilities, and preparing the patient for
reintegration into daily life. For
more information click on RehabCare. Back
to Top
Do you have a
skilled nursing unit? Yes we
do. Valley View's Transitional Care Unit (TCU) is one of the few skilled
nursing units in the area. Outside of nursing home care centers, area
patients had few options if they were in need of 24-hour skilled nursing
assistance. For more information,
click on TCU. Back
to Top
If
my child becomes ill late at night with a high fever, will a doctor be
available? No matter what
time of day or night, our team of Emergency Room (ER) physicians and
nurses are here for you. Our ER is equipped to treat major and minor
medical emergencies 24-hours a day, seven days a week. For
more information, click on Emergency
Room. Back
to Top
How can I get a
copy of my Medical Records? Your
medical record is the physical property of the healthcare practitioner or
facility who compiles it. But you can obtain a copy of your record. For
more information, click on Health Information
Management. Back
to Top
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